Deleting database

[Zachrina]

Hi, I uploaded some hands from a friend so I could show him his graph and now want to delete it. It keeps saying I cannot delete or remove an active database. I've tried clicking on my usual database so this one is not active but get the same message. Can anyone help?

[Flag_Hippo]

Please make sure your usual database is set as the active & default database - just clicking on it wouldn't be enough:

Guide: Database Management

Next turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4.

Verify your usual database is now active - it will be listed in the PokerTracker 4 titlebar.

Try and delete the database with the other hands.

If you still cannot delete that database then in PokerTracker 4 select the 'File -> Create Support Bundle' menu option.

Save the support bundle file to your computer and then attach that to a Support Ticket where we can check your logs.