invalid username or password

[alanst0100]

I have been importing hands from pokerstars using get hands from email for a couple of years now with no problems. when trying to import from email now I keep getting the message invalid username or password. I've checked everything and re-entered everything and it still gives me the same message. What could have possibly changed to have caused this and what can i do to put this right?

[Ventilatorrr]

Please ensure that you still have POP access for Gmail configured. If you do, then please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.

In the meantime you can save the content of the email to a plain text file and import that using 'Get Hands From Disk'. If you save as a file make sure you save it as plain text (e.g. use Notepad) and that the format is exactly as the original (lines should not be split, etc).