BUG HH BETCLIC (iPoker)

[TorpennZ]

Hello,
i bought 1 month ago PT4. When I play a cash game on Betclic, at the beginning of the session everything goes well.But after a while, the HH, View Stats section, and cwon no longer update, while the HUD continues to function normally.It's the only room where it does that to me

how fix it ?
thanks

[Flag_Hippo]

If the HUD is working and updating as each hand is played then the data should be available to view in PokerTracker 4. I don't know what report/filters you are using but check your filters. Do you see the hands if all filters are cleared? If you are filtering for a specific day then check if your iPoker hands are importing with the correct time or not. If they are not importing with the correct time then that can impact reports filtered by a specific time period. iPoker hand histories do not specify what timezone is being used so if hands are not importing with the correct time you should set the time in the iPoker lobby to server time and not your local time. Then in PokerTracker 4 go to 'Configure > Sites & Import Options > iPoker' and select the skin you play at, or if it isn't listed one which uses the same server timezone as your skin and then new hands will import with the correct time. If does not help then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket along with relevant screenshots including your entire PokerTracker 4 report windows. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4:

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