video export

[BillBobbins]

when i try to export a video of a poker hand to share with the forum it just produces a black screen with the pokertracker 4 logo can you help please?

[Flag_Hippo]

I am unable to reproduce this issue after exporting a video. So we can investigate that and follow up with you please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the problem and then attach your support bundle to a Support Ticket along with the exported video file and hand history. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4:

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