Problem after fix

Questions and discussion about PokerTracker 4 for Windows

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Problem after fix

Postby HIFm1 » Tue Aug 06, 2024 7:21 pm

Hi,

I did get some message on PT4 to do a data base managment fix and I did follow all the steps in the guide, but now when im done no hands will load and the hud not working.
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Re: Problem after fix

Postby Flag_Hippo » Wed Aug 07, 2024 5:46 am

So we can investigate that please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing a table for a couple of minutes and then attach your support bundle to a Support Ticket where a technician can review your logs and advise you accordingly. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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