PT not tracking after subscription ended

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

PT not tracking after subscription ended

Postby Touch » Thu Apr 11, 2024 6:28 pm

Hi!
My PT4 subscription expired today and it stopped tracking hands. According to the FAQ it should continue to work without restrictions. The error I'm getting is:

01:10:36 am: Error: iPoker: Unable to import hand (#3881087830). Reason: Please register the Texas Holdem version of PokerTracker in order to import Texas Holdem hands
01:10:36 am: Error: iPoker: Unable to import summary (#507935530). Reason: Please register the Texas Holdem version of PokerTracker in order to import Texas Holdem summaries

When I click the "Register" button on the app, it still says "Thank you for registering Texas Holdem!" Any help for this matter?
Touch
 
Posts: 2
Joined: Tue Apr 11, 2023 5:47 am

Re: PT not tracking after subscription ended

Postby Flag_Hippo » Fri Apr 12, 2024 6:07 am

So we can follow up with you on this please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by trying to import some hands again and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
Flag_Hippo
Moderator
 
Posts: 17095
Joined: Tue Jan 31, 2012 7:50 am

Re: PT not tracking after subscription ended

Postby Touch » Fri Apr 12, 2024 5:33 pm

Update:
Today it's working normally again! Rebooting yesterday didn't work so no idea what was the issue but it's all good now.
Touch
 
Posts: 2
Joined: Tue Apr 11, 2023 5:47 am

Re: PT not tracking after subscription ended

Postby Flag_Hippo » Sat Apr 13, 2024 6:10 am

Pleased to hear that and thanks for the update.
Flag_Hippo
Moderator
 
Posts: 17095
Joined: Tue Jan 31, 2012 7:50 am


Return to PokerTracker 4

Who is online

Users browsing this forum: No registered users and 0 guests