Latest Update On Stars

[ZeeWhyZeeZee]

I don't know if it's the new Stars or new PT4, but my HUD hasn't been working right for a few days;
It's showing lifetime stats for everyone including me
It's showing up on the wrong side

Even when I put it to show table stats it returns to lifetime next hand

[Flag_Hippo]

If you are seeing your lifetime statistics and your HUD isn't in the right place then that suggests PokerTracker 4 isn't importing your hands as it cannot identify you as the Hero. Some PokerStars updates can turn off the saving of hand histories so please make sure that the PokerStars client is saving your hands, that the hand history files are being created while playing and that PokerTracker 4 is importing from the correct folder:

PokerStars Configuration Guide

[ZeeWhyZeeZee]

If you are seeing your lifetime statistics and your HUD isn't in the right place then that suggests PokerTracker 4 isn't importing your hands as it cannot identify you as the Hero. Some PokerStars updates can turn off the saving of hand histories so please make sure that the PokerStars client is saving your hands, that the hand history files are being created while playing and that PokerTracker 4 is importing from the correct folder:

PokerStars Configuration Guide

But if I go to a cash table it does start from scratch, it's only on mtts it does this. I checked the saving hand history, everything looks normal to me.

[ZeeWhyZeeZee]

It also is registering the hands as when I put it to "show table session" it shows todays session

[Flag_Hippo]

In that case please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket so we can check your logs to see what's going on here. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

[ZeeWhyZeeZee]

In that case please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket so we can check your logs to see what's going on here. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

I turned off enable logging and it works again, only thing is that it shows lifetime stats for others

[Flag_Hippo]

Having logging on or off doesn't change anything other than having log files created or not and if you have a configuration issue and/or a database specific issue then you may experience inconsistent HUD behaviour so what you will need to do is have logging turned on so you can attach a support bundle to a Support Ticket where a technician can review your logs and assist you further:

Tutorial: Reporting A Problem