Failing to connect my container PostgresSQL

[matheuspaesp]

Hello, I have a container for PostgreSQL and it's okay to connect with dbeaver for instance.

The problem is when I try to set up PokerTracker 4 to access my container, the message is like there is no instance, Unable to connect...

Can anyone help me with this?

[Flag_Hippo]

Our current recommended version of PostgreSQL is v12 so if you are using a newer version of PostgreSQL then PokerTracker 4 may not be able to connect. If you are using PostgreSQL v12 (or older) then go to 'Windows Start Menu -> All Programs -> PokerTracker 4 -> PokerTracker 4 (Logging Enabled)'. Try and connect and then attach your log file to a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

To access the log file open File Explorer in Windows and enter the following in the address bar:

%localappdata%\PokerTracker 4\Logs

The file we need will be the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.