GG HH NOT uploading

[thesundancekid32]

GG hh's are NOT uploading


i upload my GG hands from GG pokercraft to selected directory on my PC

then i click on get files from disk select directory PT4 after couple mins tells me that it done but nothing shows ( also tried get files from directory same thing happens ) !!!

[Flag_Hippo]

Does PokerTracker 4 state that the hands are imported? Make sure you are using the latest version of PokerTracker 4, that you are selecting the correct player in PokerTracker 4 (your name in downloaded GGPoker hand histories is 'Hero' and not your actual screenname) and that you are in the correct section of PokerTracker 4 (cash game data and tournament data are separate). If that's not the issue please attach a sample of the hands you are trying to import to a Support Ticket along with your support bundle so we can see what's going on here:

Guide: How to Create & Submit a PokerTracker 4 Support Bundle