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Fatal Error
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Fatal Error
by kmver » Fri Feb 11, 2022 8:56 am
Fired up PT this am and got Pokertracker has just experienced a fatal error. Win 10 i use PT everyday this is a first.
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- Joined: Wed Feb 06, 2008 1:01 pm
Re: Fatal Error
by Flag_Hippo » Fri Feb 11, 2022 1:09 pm
I've sent you a PM - please check your inbox.
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Re: Fatal Error
by kmver » Sat Feb 12, 2022 6:54 am
I did the file you sent but it shuts down PT before i can send support ticket
- kmver
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- Joined: Wed Feb 06, 2008 1:01 pm
Re: Fatal Error
by Flag_Hippo » Sat Feb 12, 2022 7:02 am
Please open a Support Ticket and attach your log file directly:
Guide: Attaching Files
To get the log file in Windows open File Explorer, copy/paste the following in the address bar and press enter:
%localappdata%\PokerTracker 4\Logs
The file we need will be the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
Guide: Attaching Files
To get the log file in Windows open File Explorer, copy/paste the following in the address bar and press enter:
%localappdata%\PokerTracker 4\Logs
The file we need will be the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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