PokerTracker4 not exporting hands

[benku]

I'm trying to export hands from Database > Export Hands. Under the Advanced tab I select Session Date > Since Date(2/23/2021). I set Hands per file: 1000, and click Export Hands. I select Documents as my export directory (I've tried other directories as well) and PT tells me "Export Complete: 956 hands exported"

When I look in the various places I've tried to export to, no luck. I've restarted PT and I've rebooted my computer.

Any thoughts?

[Flag_Hippo]

I cannot reproduce this so can you please enable logging, reproduce this problem and then send your log file to us in a Support Ticket along with a screenshot of the export directory. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

[benku]

Hi Flag_Hippo, thanks for the response. I ended up getting this to work. I was confused because the logs were output to directory "Documents/Ignition", and I was looking for a file directly in Documents. This is fine behavior (keeps down the clutter!), but I would suggest updating the "success" message after an export to include the created file path, or at the very least updating the log file to mention the path it was written to.

Anyway, certainly not a bug, maybe just a slight UI thing. Thanks for the help!

Now, back to figuring out where all my money went...maybe I should open a ticket for that too