No HUD on Snap tables

Questions and discussion about PokerTracker 4 for Windows

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No HUD on Snap tables

Postby Ratata Rututu » Wed Feb 03, 2021 12:03 pm

4.15.28 PT4
1.1.2.29 888poker
Hud works fine on reg tables, doesn't work at all on Snap tables. Checkbox Snap HUD is checked.
Ratata Rututu
 
Posts: 2
Joined: Wed Feb 03, 2021 11:51 am

Re: No HUD on Snap tables

Postby Flag_Hippo » Wed Feb 03, 2021 1:54 pm

So we can investigate this issue please enable logging in PokerTracker 4, reproduce this issue and send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder:

Guide: How to Create & Submit a PokerTracker4.log File
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Re: No HUD on Snap tables

Postby Ratata Rututu » Wed Feb 03, 2021 2:15 pm

Flag_Hippo wrote:So we can investigate this issue please enable logging in PokerTracker 4, reproduce this issue and send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder:

Guide: How to Create & Submit a PokerTracker4.log File

Are there any clues or possible solutions I can try on my own?
Ratata Rututu
 
Posts: 2
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Re: No HUD on Snap tables

Postby Flag_Hippo » Wed Feb 03, 2021 2:26 pm

If you're using any security software (such as antivirus, firewall), please make sure to follow the instructions given in the Security Software Configuration Guide to see if that helps. Also make sure you are running PokerTracker 4 and your poker sites as administrator. Apart from that there's nothing else I can suggest so please report your issue as described above if that doesn't get things going.
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