Replay hands

[gigenieks]

Please help, this is very important to me! :cry:

[kraada]

Try looking on January 6th and February 6th and let me know if the hands are there. We've had a few times in the past where our import parser flipped the date order and that would result in the hands being imported just with the wrong date.

[gigenieks]

And in "PartyGaming" folder is folder named "2012" which have 3 subfolders:

• 05-31
• 06-01
• 06-02

and in folder named "InitialImport" there are no subfolders only hand history files by table names or tournament names. Most of it are freeroll tournaments.
Also, I am 95% sure I didn't play in January or February poker. ;)

So I can't say with 100% certainty that there are no tables or maybe freerolls which were played in January 6th and February 6th.

Problem is still unsolved... :|

[WhiteRider]

That does suggest that the hands were imported but please try 'Get hands from disk' on the Play Poker tab. Choose 'Select Directory' and import from the 'Processed' folder - this will read all subfolders and import any hands.
What does the status say? Did it import hands or report duplicates?

[gigenieks]

It says:

• Errors: 2
• Duplicates: 7,466

[WhiteRider]

OK, so all the hands are in your database. That really sounds like you may have a filter enabled. Please attach a screenshot of what you're seeing to a Support Ticket and one of our support technicians will work with you to find out what is going on.

[gigenieks]

Done, I hope they can help me. :?

[gigenieks]

How fast usually support responds? Still no answer. :|

[kraada]

We do our best to get answers within 24 hours whenever possible. What is your ticket number? I'll take a look at it for you.

[gigenieks]

https://www.pokertracker.com/contact/ti ... _id=122528

It's just such an important function which isn't working, right now I can use PT4 only for real-time HUD nothing else, unfortunately! :cry: