HUD disappears while playing

[Furo]

Had a similar problem today.
The HUD was working normal (played a few MTTs@Stars) and suddenly while a break was running the HUD stopped working while the import was still in work. HUD and/or import restart didn`t help the HUD popped up for a few seconds and disappeared again.
PT3 had no problem at all so I played the rest of the session with this program. Cant reproduce it :/

[kraada]

We'll look into it, but if you do find a specific series of steps that can reproduce this consistently that would help a lot.

[BlackPersian]

I had it several times again.

Everything is working: import + HUD - Stars, Ongame, iPoker, Party running and working.

Then I bust at a Starstable - it keeps working - BUT if the table is "closed" (players moved, but window still open - because forgot to close it or whatever), the HUD stops working on every Poker room. Sometimes it comes back with just restarting PT4, one time I had to reboot.

That seem to be the way how I can reproduce it. Tomorrow is "pokerfree" and I might try it with just a few tables, but I am pretty sure, thats it (for me at least).

[WhiteRider]

If you see this again please attach the PokerTracker4.log and PokerTrackerHud4.log files from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket before you restart PT4 and tell us when the problem occurred so that we can find the appropriate point in the logs.

[BlackPersian]

120315 PT4 Beta Mar 30, 2012 04:16AM (Open) Waiting for Support's reply


;)

[kraada]

We currently have a bit of a backlog for tickets - we're going to work to be getting through them as soon as possible and do sincerely apologize for the delays.

[BlackPersian]

We currently have a bit of a backlog for tickets - we're going to work to be getting through them as soon as possible and do sincerely apologize for the delays.

Allright, np. ;) Was more an answer for WhiteRider that you already got my log.