Add Alias Error

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Re: Add Alias Error

Postby Shandout » Sat Mar 17, 2012 4:10 am

The error is somehow releated to my older report here:
https://www.pokertracker.com/forums/vie ... 64#p195064

Had some good feedback from the team. The logs didn't show anything odd that would likely lead to such an error and I could not recreate the error with a new database. Creating a new database and a re-import of the hands is something you should try.I'm just waiting for a function to export my notes together with the hands before doing it ;)
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Re: Add Alias Error

Postby WhiteRider » Sat Mar 17, 2012 5:28 am

MaxWeiss wrote:
kraada wrote:Please do test at least so that we can make sure the problem is not related to your specific hands in some way.


It's not! I jsut got this error myself when I just today got accepted for the beta, dl'd the latest version, imported some hands, and tried to alias my party and stars names.

Before you make a new database please restart PT4 and reproduce the problem and then attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\ (which you can access from the PT4 File menu) to a Support Ticket so that we can see what is going on.
Thanks.
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Re: Add Alias Error

Postby Shandout » Sun Mar 18, 2012 7:11 am

With the start of Zoom I just took the time and exported all hands and created a new database (+100k hands). Adding the alias worked fine, just like in the try with the small sample size.
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Re: Add Alias Error

Postby kraada » Sun Mar 18, 2012 9:45 am

Thanks for following up - if you have any further problems like this please do let us know. It sounds likely though this is related to a corrupt database.
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