Reliability issue, please adress.

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Re: Reliability issue, please adress.

Postby betatesterI » Tue Feb 14, 2012 2:42 pm

The thing im worried about, is that you dont get more people confirming it. I think its because if other stats lag in updating, noone would notice it unless its over a really big number of hands,
and dont see alot of people using the big blinds stat.
I really want it to be 100% reliable as i dont see another alternative to pokertracker, (sorry holdem manager, your app is a mess) but having it mess up the count is driving me crazy, i cant seem to enjoy
multitabling. Maybe you can do a double refresh or something, i dont know.
Thank you again for the time you put into answering these messages.
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Re: Reliability issue, please adress.

Postby kraada » Tue Feb 14, 2012 2:48 pm

We are investigating to the best of our abilities. We are working on improvements and I know that some are definitely coming for the next beta. We take these issues very seriously and we want to make sure that everyone has the best experience possible - that would include eliminating lag and making sure all stats are up to date as best we can.
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Re: Reliability issue, please adress.

Postby betatesterI » Tue Feb 14, 2012 3:00 pm

Thank you Thank you Thank you!!!
betatesterI
 
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Re: Reliability issue, please adress.

Postby betatesterI » Tue Feb 14, 2012 3:43 pm

just want to clarify that its not really a lag issue, i see the stats insta update all the time, the whole software is pretty fast and doesnt see laggy at all,
It just seems to miss the refresh from time to time and not on all players, from what i seen its pretty randomn. Guess its hard to pinpoint when exactly it happens, so im not of much help here, unfortunatly,
but it does happen, and enough for me to worry about it. I do understand the amount of code and work that goes into a software product such as pokertracker and im very thankful for your dedication!
betatesterI
 
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Re: Reliability issue, please adress.

Postby kraada » Tue Feb 14, 2012 4:18 pm

I understand, there are several fixes going in that may help - if you still see stats not refreshing once you have the next beta, please let us know.
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