Player list not updating

[pokerjim]

It seems that whenever players that are not in the PT database are added, those players do not show up on the player list in the main PokerTracker program until the program is shut down and restarted. I found this while playing cash games on PokerStars using Auto Import. I haven't tried manual import. The Hud worked fine on these new players.

Additionally, unlike PT2, PT3 doesn't give a warning when a searched for player isn't found.

[kraada]

If you click the "Refresh" button in the top right corner of PokerTracker 3 it will re-acquire the player list and get any new players that have had hands imported on them in the meantime.

[DSPITTLES]

Actually my refresh button isnt doing that, in order for the player list to be refreshed i have to close and reopen the program. Anyone else having this problem?

[DSPITTLES]

check that... sometimes it works, sometimes it doesnt...

[DSPITTLES]

well i found out that on one of my installs this works fine, and the other one it NEVER works... so it must be isolated from computer to computer somehow

can anyone PLEASE help with this? really annoying to have to shut the program down every time i need to enter new tournament results

[WhiteRider]

can anyone PLEASE help with this? really annoying to have to shut the program down every time i need to enter new tournament results

So when you go to Tournaments -> Enter Results, doesn't it show you the latest tournament?
That's a separate issue - next time you see this issue (e.g. if you play a tournament auto-importing the hands, then go to enter results and don't see the tournament), please submit your PokerTracker.log file to the Support system and link to this thread. (enable logging)

[DSPITTLES]

Yes, that is correct, on ONE of my installs, everything works great. On the other, nothing updates, latest tournaments, player list, and refresh button does absolutely nothing. Even though HUD is working fine. And it's not a come and go problem on the one machine, it hasnt worked correctly once since ive installed it.

[WhiteRider]

OK, please submit a log as suggested. Thanks.