problem with pt3 on bwin.be site

[patrocle]

Hello, I am a Belgian player. Following the regulatory laws came into force in my country and my party poker account bwin were merged. I use pokerttracker 3 and since the merger, I came over to have my hud on bwin.be or imported by the hand history. Pokertracker indicates that the party gaming site (I think it is called and the networks that merged the two room) is not configured to import the hand history (though I configured in English and activate recording the hand history on the site). So I find myself hud or hand history. What should I do to make it work as before? Could you advise me?
Waiting for an answer, thank you for paying attention to my demand.
thank you

[kraada]

If you try to manually import one of the hand histories files, do you get an error when you do so? If so, what does the error say?

[patrocle]

http://nsa34.casimages.com/img/2013/05/01/130501102954341616.jpg

when i have manually import handhistory and the mesage error is unrecognize files format. i have join the link of the picture

the format of the hand history is not a ".txt" file. i find folder of my bwin.be hh, and i don't know what is the format of those hh.

I've make the last update of pt3.

[kraada]

Please attach a few of these files to a support ticket and we'll take a look at them.