PT4 Crash When Configuring HUD and Multitabling on Merge

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PT4 Crash When Configuring HUD and Multitabling on Merge

Postby ianks » Sun Mar 17, 2013 4:08 pm

title says it all. pt4 crashes when you change your HUD settings when you are multitabling on merge. also, after it crashes the HUD stays stuck on the screen and doesn't crash! thought i would let you guys know :)
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Re: PT4 Crash When Configuring HUD and Multitabling on Merge

Postby kraada » Mon Mar 18, 2013 7:57 am

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.
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Re: PT4 Crash When Configuring HUD and Multitabling on Merge

Postby RaTzZaYe » Tue Mar 19, 2013 11:12 pm

I'm having the same issue, after making any changes and applying them to my HUD Profile, PT4 stops responding. I will start logging from now on.
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Re: PT4 Crash When Configuring HUD and Multitabling on Merge

Postby kraada » Wed Mar 20, 2013 7:57 am

Thanks, the more tickets we can get the easier it will be to get this fixed.
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