Hud and Tabletracker not reading DB

[M4TT]

Hi,

I have purchased PT3 and am trying the table scanner. yesterday it worked fine but for some reason today it displays the AVG stack, AVG tables, lists all the tables and players/stack but doest display any of the information from my database such as "with Stats", vpip /pfr etc its all blank. I have a pretty large DB and i know there are people listed i should have info on. Its almost as if its not reading my DB. When i use pokertracker to look through my DB or at a the other players it works fine. this only started today and it worked fine yesterday. Ive done the house keeping process to see if that would help but it hasn't.Cache status is 100% and i have reselected the database to default/active etc. I sat down to play and the hud started fine except every player had 0 hands and no stats as if i had zero hands on anyone when i know i have and can clearly see them in the Texas holdem section. I'm using the latest version. Please advise.

[kraada]

Have you changed any settings on the Hud Options tab in the Configure --> Configure HUD window? Depending on the status of some of the settings there, that could be causing this sort of behavior for you. For example, if you had "Use stats from current limit only" checked and the data was all from a different limit you could see something like this.

[M4TT]

No i haven't changed anything, ive tried a third party table scanning tool and that's not working either so i think it must be something to do with the database connection and its not reading it, although im not sure how, everything works fine in the TH tab.

[kraada]

Then please restart PT3 using the Logging Enabled link, play on one table where you are certain you have data on a player for at least 10 hands, and then report this problem. Your logs will contain considerable data that we can use to figure out exactly what is going wrong here for you.

[M4TT]

Sent. Ticket 109847


Thanks.